Jillian Dawes Farquhar: search on Z-Library

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1

Acquiring and retaining customers in UK banks: An exploratory study

Jillian Dawes Farquhar, Tracy Panther

Journal:

Journal of Retailing and Consumer Services

Year:

2008

Language:

english

File:

PDF, 206 KB

english, 2008

2

Branding in UK banks and building societies: a relationship approach

Farquhar, Jillian Dawes

Journal:

Journal of Strategic Marketing

Year:

2011

Language:

english

File:

PDF, 133 KB

english, 2011

3

The influence of customer perceptions on financial performance in financial services

Liang, Chiung‐Ju, Wang, Wen‐Hung, Dawes Farquhar, Jillian

Journal:

International Journal of Bank Marketing

Year:

2009

Language:

english

File:

PDF, 334 KB

english, 2009

4

Putting it right: service failure and customer loyalty in UK banks

Jones, Henry, Dawes Farquhar, Jillian

Journal:

International Journal of Bank Marketing

Year:

2007

Language:

english

File:

PDF, 184 KB

english, 2007

5

Modeling Airline Crisis Management Capability: Brand attitude, brand credibility and intention

Hsiu-Ying Kao, Grace, Wang, Stephen W., Farquhar, Jillian Dawes

Journal:

Journal of Air Transport Management

Year:

2020

File:

PDF, 617 KB

2020

6

Contact management and customer loyalty

Jones, Henry, Farquhar, Jillian Dawes

Journal:

Journal of Financial Services Marketing

Year:

2003

Language:

english

File:

PDF, 133 KB

english, 2003

7

The more, the merrier? An exploratory study into managing channels in UK financial services

Farquhar, Jillian Dawes, Panther, Tracy

Journal:

The International Review of Retail Distribution and Consumer Research

Year:

2007

Language:

english

File:

PDF, 284 KB

english, 2007

8

‘Key Account Management in Financial Services’

Jillian Dawes Farquhar

Journal:

Journal of Financial Services Marketing

Year:

2005

Language:

english

File:

PDF, 75 KB

english, 2005

9

Consumer responses to dissatisfaction with financial service providers: An exploration of why some stay while others switch

Panther, Tracy, Farquhar, Jillian Dawes

Journal:

Journal of Financial Services Marketing

Year:

2004

Language:

english

File:

PDF, 133 KB

english, 2004

10

Retaining customers in UK financial services: The retailers' tale

Farquhar, Jillian Dawes

Journal:

Service Industries Journal

Year:

2005

Language:

english

File:

PDF, 105 KB

english, 2005

11

Editorial – Consumers and consumption: The opportunities and challenges of meeting consumers' aspirations

Jillian Dawes Farquhar,Richard Lowrie

Journal:

Journal of Financial Services Marketing

Year:

2004

Language:

english

File:

PDF, 81 KB

english, 2004

12

Retaining customers in traditional retail financial services: interviewing 'les responsables'

Dawes Farquhar, Jillian

Journal:

The International Review of Retail Distribution and Consumer Research

Year:

2003

Language:

english

File:

PDF, 127 KB

english, 2003

13

Working up a debt: students as vulnerable consumers

Robson, Julie, Farquhar, Jillian Dawes, Hindle, Christopher

Journal:

Journal of Marketing for HIGHER EDUCATION

Year:

2017

Language:

english

File:

PDF, 1.46 MB

english, 2017

14

Entrepreneurship via social networks â âconnected womanâ in Lebanon

Lichy, Jessica, Farquhar, Jillian Dawes, Kachour, Maher

Journal:

Qualitative Market Research: An International Journal

Year:

2020

File:

PDF, 591 KB

2020

15

‘Who Stole My Customer?? Winning Strategies for Creating and Sustaining Customer Loyalty’

Jillian Dawes Farquhar

Journal:

Journal of Financial Services Marketing

Year:

2005

Language:

english

File:

PDF, 68 KB

english, 2005

16

International explorer expatriate survey

Dawes Farquhar, Jillian

Journal:

International Journal of Bank Marketing

Year:

2009

Language:

english

File:

PDF, 167 KB

english, 2009

17

To have and to hold: managing channels in UK high street financial services

Blythe, Jim, Dawes Farquhar, Jillian, Panther, Tracy, Tiu Wright, Len

Journal:

Qualitative Market Research / An International Journal

Year:

2008

Language:

english

File:

PDF, 87 KB

english, 2008

18

Explicating the resource integration process during self-service socialisation: Conceptual framework and research propositions

van Tonder, Estelle, Saunders, Stephen Graham, Farquhar, Jillian Dawes

Journal:

Journal of Business Research

Year:

2020

File:

PDF, 332 KB

2020

19

Customer retention in retail financial services: an employee perspective

Dawes Farquhar, Jillian

Journal:

International Journal of Bank Marketing

Year:

2004

Language:

english

File:

PDF, 210 KB

english, 2004

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